Shipping
Where Do We Ship Orders to?
We can ship your order to virtually any address in Australia or overseas, although restrictions do apply to some products.
Currently we are not able to ship orders to the USA due to the tarrif situation.
What Does Shipping Cost?
We calculate shipping charges automatically during the checkout process. For large and commercial quantities please call us as we may be able to offer better rates.
We reserve the right to alter the calculated shipping charges for large, heavy or bulky items or for customers located in remote parts of Australia or overseas. We will contact you in these instances and you will be refunded if the cost becomes prohibitive for you.
Can I Collect My Order?
Select Click & Collect on checkout to collect your order from our Belrose (Sydney) shop. You will receive an email, SMS text or voice message from the team when your order is ready.
Note that not all products on our website are stocked in our shop and may need to be transferred from an offsite location. Allow up to 4 business days for your order to be ready, pending stock availability.
Order Dispatch
Orders placed and confirmed prior to 12:30pm Monday to Friday (excluding public holidays) will ship same day if stock is available in our shop or warehouse. Otherwise orders will normally be dispatched within 2 - 4 business days. You will be contacted as soon as possible if we are sold out, or if the delay extends beyond this period.
Urgent Orders
Expedited shipping is available by special arrangement and extra charges may apply. Please call us to check stock levels if your order is needed urgently.
Delivery Time Frames
For most 'major city-metro' locations within Australia you should expect to receive your order within five business days once dispatched, although 2-3 days is possible for Sydney, Melbourne & Brisbane metro locations. Remote locations will likely take longer.
International customers should expect to receive their order in 7-10 business days after dispatch. Note that some locations may take longer.
Order Tracking
All orders are sent with tracking and you will be emailed a tracking link when your order is dispatched. Please contact us if your order is not received in a reasonable time frame for us to investigate directly with the freight company.
Large, Bulky or Heavy Items
Deliveries of large, bulky or heavy orders may be subject to additional freight charges. We will contact you prior to dispatching your order if necessary for the payment of any additional fee, or a full refund if you choose not to proceed.
Remote Locations
Deliveries to non-metropolitan locations within Australia may be subject to additional freight charges. We will contact you prior to dispatching your order for the payment of any additional fees if applicable. You may elect to cancel your order and to receive a full refund if you choose not to proceed.
International Orders
The Boat Warehouse welcomes customers from outside Australia. Note that dangerous goods and some bulky items cannot be sent overseas. We will contact you to refund if this affects your order.
Domestic Carriers
The Boat Warehouse uses a number of freight companies including Direct Freight and Australia Post. The company we use for your order depends upon:
- Your delivery address
- The physical size of your order
We can send to PO Boxes, however Australia Post imposes physical limits on the size of items they carry. We will contact you for a physical address if you provide a PO Box or Parcel Locker and the order is too large to ship with Australia Post.
Returns
You can return items to The Boat Warehouse, however some exceptions apply.
Items That Cannot Be Returned
- Any item that is not in its original packaging.
- Items Registered to the User (eg., EPIRBs, Chart/Mapping cards, PLBs, etc).
- Special Order items.
- Electronic charts for chart plotters such as Navionics and C-MAP.
- Specials/Sale/Clearance items
- Any items that has been installed or used.
- Marine Electronics (including Radios, Chart Plotters, Transducers etc) are not returnable unless a manufacturing defect exists (as deemed by our technicians). Please choose carefully!
- Items that have been customised, cut to a length or otherwise altered at the customer's request. This includes cut lengths of chain, rope and hose.
Time Limits & Return Charges
Other products can be returned for exchange or store credit within 30 days of delivery. Note that our costs to ship the order to you plus fees charged by our payment provider will be deducted from your refund.
Your return may be subject to a Restocking Administration fee of 15% at our discretion.
Goods must be in new, unused condition and in original packaging. Goods will be inspected upon return and refunds or credit for exchange processed within 7 days.
Defects & Warranty Claims
The Customer shall inspect the Goods on delivery and shall within seven (7) days of delivery (time being of the essence) notify The Boat Warehouse of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Customer shall afford The Boat Warehouse an opportunity to inspect the Goods within a reasonable time following delivery if the Customer believes the Goods are defective in any way. If the Customer shall fail to comply with these provisions the Goods shall be presumed to be free from any defect or damage.
For defective Goods, which The Boat Warehouse has agreed in writing that the Customer is entitled to reject, The Boat Warehouse's liability is limited to either (at The Boat Warehouse's discretion) replacing the Goods or repairing the Goods except where the Customer has acquired Goods as a consumer within the meaning of the Competition and Consumer Act 2010 (CWlth) or the Fair Trading Acts of the relevant state or territories of Australia, and is therefore also entitled to, at the consumer's discretion either a refund of the purchase price of the Goods, or repair of the Goods, or replacement of the Goods.
The Boat Warehouse shall not be responsible for any labour charges incurred in replacing any defective Goods. The Boat Warehouse will not be liable for Goods which have not been stored or used in a proper manner.
How To Return an Item
If you need to return an item to us, login to your online account and lodge a Return Request. (If you do not have an online account then please contact us for details of an alternative process.)
- Navigate to Orders.
- Find the Order and click the Return Items link below the order status.
- Select the quantity alongside the item(s) you would like to return.
- Select a Return Reason.
- Select the Return Action you would like.
- Enter Comments to firther details for wanting to return the item.
- Click the Submit Return Request button.
