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Privacy Policy

Last updated: 24 September 2026

The Boat Warehouse is a trading name of [Marine Parts Australia Pty Ltd] (ABN 72 626 908 585) ("we", "us", "our"). The same company also operates Classic Boat Supplies (classicboatsupplies.com). This policy explains how we collect, use, store and share your personal information when you shop with us online, at our Belrose Metro Store, by phone or through our Support Portal. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. The information we collect

We only collect what we need to sell and deliver your order and look after you as a customer. This may include:

  • Contact and delivery details – your name, email address, mobile and phone numbers, and billing and shipping addresses.
  • Order and account details – the products you buy, order history, returns, wish lists, recently viewed items, saved addresses and your account login.
  • Trade account details – for trade customers: your business name, ABN, nature of business, business address, and the contact person's name, phone and email. We also keep a record of your account's purchase activity so we can review trade eligibility.
  • Payment details – see section 5. We do not keep full card numbers on our systems.
  • Support requests – what you send us through our Support Portal, by email or by phone (including voicemail), such as order numbers, photos and details of your boat or equipment.
  • Newsletter preferences – your email address if you subscribe.
  • Website usage – your IP address, browser and device type, pages viewed, searches made on our site, the site or ad that referred you, and date and time of visits, collected through cookies and similar technologies (see section 6).

Some products, such as EPIRBs and PLBs, must be registered by the owner with the Australian Maritime Safety Authority (AMSA). You register these directly with AMSA, and we don't collect your registration details.

We don't ask for sensitive information (such as health information), and we don't need it to serve you.

2. How we collect it

We collect personal information directly from you when you create an account, place an order, apply for a trade account, lodge a support ticket, subscribe to our newsletter, call or email us, or visit our store. Some information is collected automatically when you use our website. We also receive some information from third parties, for example:

  • from PayPal or Zip, to confirm a payment
  • from delivery companies, with delivery updates
  • from advertising platforms, which tell us which ad brought you to our site

You can browse our website and make general enquiries without identifying yourself. However, we need your name, contact and delivery details to process an order.

3. Why we use it

  • To process, pay for, pack and deliver your order, arrange Click & Collect, and handle returns, transit damage claims, refunds and warranty questions.
  • To tell you about your order by email, SMS or phone. For example, we tell you when a Click & Collect order is ready, and trade customers receive a collection QR code on their phone.
  • To answer your questions, give you product advice and source parts for you.
  • To assess and manage trade accounts, including applying trade pricing and reviewing account activity.
  • To manage your account and keep our business records (including tax and accounting records).
  • To send you our newsletter and offers, if you've agreed to receive them.
  • To understand how our website is used, improve it, and show relevant advertising (see section 6).
  • To detect and prevent fraud. For example, card payments over $1,000 may be subject to extra security checks, and we may contact you to verify an order.
  • To meet our legal obligations.

4. Who we share it with

We do not sell, rent or trade your personal information. We share it only with the people and services that help us run our business, and only as much as they need:

  • Our online store platform – BigCommerce, which hosts our website, customer accounts and order records.
  • Payment providers – PayPal, Zip, and our bank for EFT payments.
  • Delivery companies – Direct Freight Express, Australia Post and other couriers, who receive your name, delivery address and phone number so they can deliver your order.
  • Shipping protection – if you add transit insurance or shipping protection at checkout, ShipSURE receives the order and delivery details it needs to provide cover and handle claims.
  • Customer support – Freshdesk (Freshworks), which runs our Support Portal and stores support tickets.
  • Website search – Searchanise, which powers the search on our site and processes the searches you make.
  • Analytics and advertising services – Google, Meta (Facebook) and ClickCease (see section 6).
  • Email, SMS and IT service providers – SendGRID, plus our accountant and IT support where they need access to our records.
  • Suppliers – if an item is special-ordered or shipped directly from a supplier, we give the supplier the details it needs to fill the order.
  • Classic Boat Supplies – our related store. Both stores are run by the same team and share some systems, such as our office, customer service and advertising accounts.
  • Government and law enforcement – where the law requires or allows it, for example to prevent fraud.

5. Payments

Card payments made online are processed by our payment providers. Card details are entered directly into their secure checkout, and we do not store full card numbers.

If you choose PayPal or Zip, your payment (and, for Zip, any credit assessment) is handled by that provider under its own privacy policy. If you pay by phone, we key your card details straight into our payment system and do not keep a written or recorded copy. If you pay by EFT, we receive your name and payment reference from our bank.

6. Cookies, analytics and advertising

Our website uses cookies (small files stored in your browser) to keep items in your cart, keep you signed in, show recently viewed items and remember your preferences. It also uses these tools:

  • Google Analytics and Google Tag Manager help us understand how visitors use our site. You can opt out of Google Analytics here.
  • Google Ads measures which ads lead to sales, and shows our ads to people who have visited our site. You can manage this in Google's My Ad Center.
  • Meta Pixel (Facebook and Instagram) records visits and purchases so we can measure our ads and show them to people who may be interested. Our Classic Boat Supplies website uses the same Meta advertising account. You can control this in your Facebook ad preferences.
  • ClickCease checks clicks on our Google ads for fraudulent or automated activity. To do this it records your IP address, device and browser details, and how you interact with the site after clicking an ad.

You can block or delete cookies in your browser settings. If you do, parts of our website (such as the cart and checkout) may not work.

7. Marketing emails

We only send newsletters and offers if you've subscribed or agreed to receive them. Every marketing email has an unsubscribe link, or you can contact us to opt out. We'll still contact you about your orders and your account.

8. Information sent overseas

Some of our service providers store or process information outside Australia. These include BigCommerce, Google, Meta, PayPal, Freshworks, Searchanise and ClickCease, mainly in the United States. If you order from overseas, your details also go to the delivery services in your country. We choose reputable providers and take reasonable steps to make sure they protect your information.

9. Automated decisions

We do not use computer programs to make decisions about you that significantly affect your rights or interests without a person being involved. Some of our providers use automated checks under their own policies:

  • Our payment providers and Zip run fraud and credit checks.
  • ClickCease may stop our ads from being shown to devices it flags as fraudulent.

Our staff review any order that is held for extra security checks.

10. How we protect and keep your information

Our website uses encryption (HTTPS). Account, order and support records are held on our providers' secure platforms, and access to our systems is limited to staff who need it. We keep order and financial records for at least five years to meet tax requirements, then delete or de-identify information we no longer need.

No website or online transmission is completely secure. Please keep your account password private, and tell us straight away if you think your account has been misused. If we have a data breach that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.

11. Accessing and correcting your information

You can view and update most of your details by signing in to your account. You can also ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to close your account. Contact us using the details below. We'll respond within 30 days, and we won't charge you to make a request.

12. Questions and complaints

If you have a question or a complaint about how we've handled your personal information, please contact us first:

Privacy Officer, The Boat Warehouse
Email: sales@theboatwarehouse.com.au
Support Portal: support.theboatwarehouse.com.au
Phone: (02) 8015 2416 (+61 2 8015 2416 from outside Australia)
Post: PO Box 3127, North Turramurra NSW 2074, Australia
Store: 15/20 Narabang Way, Belrose NSW 2085

We'll respond within 30 days. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

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